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Several people have had questions about WaterSeer, how it works, and when it will be ready. Below are some of the most frequently asked questions.

 

PAYMENT

How do I purchase a WaterSeer?

We recommend you purchase your WaterSeer through a regional distributer (link).  The regional distributor will be able to help you with installation, periodic maintenance, upgrades, and additional items you may need for your specific region, climate, and personal requirements. You can also reserve a WaterSeer through our website and we will coordinate with a regional distributor that serves your area.  If you are a non-profit organization, please coordinate through our ‘WaterSeer for the World” Foundation program by sending an email to info(at)waterseer.org and place in subject line non-profit program.

Which credit cards do you accept for payment? 
We accept MasterCard, Visa, American Express and Discover.

Do you accept BitCoin or other cryptocurrencies?

Currently we do not accept BitCoin or other cryptocurrencies, but this form of payment is under consideration.

How will I know that my reservation was successfully placed? 
You will receive a confirmation email from WaterSeer that we have received your reservation, or your order. Once your payment is completed, you will receive another email so that you can arrange for shipment.

When do I need to pay the balance?
We will contact you when the manufacturing of your unit is about to begin, at which point the balance of your payment will be due. We normally begin contacting clients 30 days prior to shipping units. 

Can I pay on an installment plan?

Yes, an installment plan will be announced before we are ready to ship. The details on the proposed installment plan are will be placed here soon: (Link to Installment Plan).

When will I be getting my WaterSeer?
You will be notified of your WaterSeer ‘ready to ship’ date so you can arrange shipment to the destination of your choice.  WaterSeer orders are fulfilled in the order that payment is completed.  Our IGG early adopters who upgraded to the Sonoma model from our IGG campaign receive priority, followed by other orders as payments are completed.  Bulk orders from distributors will also receive priority.

Do you pay for shipping?

Currently we do not pay for shipping.  To lower shipping costs, we recommend you contact a regional WaterSeer distributor, who may be able to help you with local procurement of items for your Waterseer, such as pumps, tubing, reservoirs, solar panels, electrical connections, etc., that are specific to you and your regional requirements.

Do you ship to my country?
More than likely, yes. Please check with your regional distributor.  Also, before you purchase, please check your local laws and regulations to ensure import and use of WaterSeer is permitted, and any fees that may apply to you. 

Is my reservation refundable?
We are glad to provide you a refund under our refund policy. You will be able to keep your membership in the WaterSeer Community at no charge for one year from your request for a refund of your crowdfunding contribution. 

Why do IGG contributors get special discounts when buying a WaterSeer?

IndieGoGo (IGG) contributors, like anyone getting in on an early-stage project, accept the risk that the project may experiences changes, delays, unforeseen challenges, and it's possible that a project you fund might not come to fruition. We recognize and reward the WaterSeer early adopters by offering them special discounts, priority shipping, and other benefits. 

Can I be an early adopter?  Can I purchase a WaterSeer on Indiegogo?

Our IGG campaign closed on 26 March 2018.  Under IGG policy, contributions to crowdfunding campaigns are not like a purchase of a product for sale. The Indiegogo policy is here https://support.indiegogo.com/hc/en-us/articles/526816-How-to-Evaluate-a-Campaign. We follow and comply with this policy.

What are the benefits of being a WaterSeer IGG contributor? 

IGG early adopters get full credit for their IGG contribution when they buy a Sonoma Model WaterSeer. We also have other special discounts and priority shipment options for IGG early adopter contributors.   .

Can Indiegogo contributors get a refund?

We provide our IGG early adopters contributors refunds under our refund policy.  Please follow the directions in our Request a Refund form in our Contact Us page.

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MAINTENANCE

Is installation included in my WaterSeer purchase?
We recommend you work through your regional distributor to coordinate installation and other services.  If you do not have a local distributor, WaterSeer will come with a set of installation and maintenance instructions, as well as an online reference, videos, and support.

Can I install a WaterSeer on my own?
That may depend on your location and access to the appropriate tools and technical services.  Installation costs will vary based upon your location and the complexity of your specific installation.

What type of maintenance does WaterSeer need?
We are fine tuning the design but as with any water system, periodic annual inspection is recommended to assure output is free of microbial growth. If you reserved a unit via your distributor, you will be able to get maintenance services through them – so please contact your regional distributor.

How do you keep bugs from entering the WaterSeer? Are you sure the screen is small enough?
We are using a recommended outdoor screening mesh; however, 'bugs' can get into anything, including the Space Shuttle! 

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POWER

Is it possible to power my WaterSeer off the grid? 
Of course.  You can use your existing solar panel or use one of our specifically designed solar powered WaterSeer modules.

How long will it last on solar power? 

The solar panel and extender battery allows for 24hr operation under most conditions. The smart controllers sense the optimum time to run to maximize the yield -  this is often in the early morning hour and evening hours when there is low light. The solar panel charges a battery during the day to ensure it can operate during peak times.  An additional 12 V battery may give you an added measure or confidence in the event of inclement weather.  Outdoor rated 12 V solar panel components are very robust and normally have an estimated 10-year life span. So, once it is installed it will keep WaterSeer churning out water for years.

Can WaterSeer be plugged into traditional power sources?  
Yes, units can also be used on grid power (110V, 60Hz AC) or can be used with other power sources with an appropriate electrical power interface

Does it work? Has it been third party validated?

Yes, WaterSeer conducted independent testing in April 2018 with excellent results (link).  

We have also conducted multiple field and bench tests of prototypes in Florida, California, and Virginia, and are now planning field deployments in working Hydroponic greenhouses and field locations in California.  We will begin international field tests in Q2 2018 in Peru, Colombia, and Mexico and are planning for other international locations. 

We have won awards for technical innovation (2017 Greater Washington Innovation Awards and Women Who Tech Start-Up Challenge Sponsored by Google). We have presented WaterSeer to the Virginia Center for Innovative Technology, including a technical review, and provided them a detailed white paper which addressed all their follow-on questions. 

Our full technical evaluations, white papers, and test results are available under a NDA to selected partners and investors. WaterSeer technology and design is protected by four approved provisional patents. 

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DESIGN

What makes WaterSeer different from other similar concepts?
WaterSeer is different from similar concepts in many ways. It has various flexibilities to meet more than one need. It’s composed of interchangeable units and has the ability to be customized based on the environment around you. WaterSeer is not one size fits all and that’s the beauty of it.

Will the design change from what’s shown on the website?
As we commercialize the product, we may make design changes to improve efficiency and reduce costs.

How long can I leave the water in the WaterSeer?
Your WaterSeer should be emptied daily, at a minimum. WaterSeer should not be used for water storage. 

Can multiple WaterSeers be combined to collect water into a central or common reservoirs?
We recommend that WaterSeer 'Constellation' reservoirs be connected underground to drain into a cistern for storage to ensure production continues when the reservoir is not emptied.

What are the dimensions of the WaterSeer?
We are currently in the field-trial phase, so final dimensions are being refined.  The Sonoma model WaterSeer is 37 inches above ground and 13 inches in diameter.  The single unit below ground cooling chamber is six feet long and 8 inches in diameter.  A geothermal tube for added cooling adds another 8 inches for a total of 17 inches in diameter below ground.

What are the optimal conditions for the WaterSeer to produce water?
80% of the world’s population live in areas suitable for WaterSeer deployment.  The ideal deployment environments are in relatively warm, humid, arid and semi-arid locations, such as islands, coastal areas, and continental littoral, where a single WaterSeer will generate up to 10 gals per day.

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GENERAL

How did you come with idea?

Nancy was reading an article about the water crisis, women in Africa walking for 6 hours to fetch dirty water and using their skirts to strain out larvae. Yuck! It was lunchtime, a beautiful humid summer day in Washington DC, the pitcher filled with ice cold lemonade was sweating. Don said air is full of pure water, and its everywhere. Let’s get the water out of the air and eliminate the distribution and pollution problem.  The trick is to get it out in sufficient quantities at low energy, so everyone everywhere can have as much clean water as they wan.....that was the beginning of the journey.

How about the water quality? Can I drink the Water? We have tested the water over several days using EPA certified water quality test kits. The water from WaterSeer exceeds all WHO and EPA standards for water quality.

Is it cleaner than my tap water?  You can see the quality of your tap water at the EWG database (https://www.ewg.org/tapwater/#.WsKDtExFyyI).  Be prepared for a shock.  We are confident that water from your WaterSeer is much cleaner than your tap water, however we offer excellent filters to give you complete confidence in the water that you drink, regardless of the source.

Who else is doing it?

There is nothing like WaterSeer currently available.  It is modular, affordable, environmentally safe and climate friendly, low power, sustainable, and can scale to any level required.  No competitor has the unique WaterSeer modular design, smart controls, social impact business model or the climate data collection

Can I send my WaterSeer to someone else?
Of course. An email will be sent to you when your WaterSeer is being manufactured and ready to ship out. At that time, you can provide the final shipping address of where you’d like to send your WaterSeer. For clients that reserve a WaterSeer via our website, shipping address can be separate from the billing address.

How will my purchase of a WaterSeer contribute to help those in need? 
We are in the process of creating the website for the ‘WaterSeer for the World’ Foundation and also getting our 501C3 non-profit status. Every time a WaterSeer device is Reserved and we receive the full funds, a percentage of the proceeds are donated to our Foundation and a family in need is helped. We have non-profit partners in Africa as well as in Latin America and are continuously expanding our non-profit partner network. 

How can I become a vendor/distributor for WaterSeer?
Please contact us We will send you an application with the screening process that’s involved.

How can my non-profit organization become a partner with WaterSeer, Inc?
We'd be happy to have you as part of our team! The first step is to send an email to info(at)waterseer.org  with the subject line Non-profit Partnership in the email, Please let us know your organization's name, website and the best phone number to reach you. 

A word about Trolls…

Developing WaterSeer has been an amazing and rewarding journey!  Access to clean water is a world-wide crisis. This urgent problem and amazing people and organizations working on solutions continue to inspire us. 

However, not everyone believes in this mission, and you may have seen some internet ’Trolls’ on Facebook and YouTube.  In addition to publishing defaming, uninformed, and fraudulent information on WaterSeer, we have received death threats, cyber-attacks, and worse.

It is mystifying to us why an effort to develop a solution to the water crisis would generate such hate and hostility. Our advisers have told us that this is the flipside of taking on great challenges with daring, disruptive solutions.  Apparently, some people enjoy living in the dark and cursing the candle-lighters. 

So far, we have chosen not to respond directly; we are told this encourages Troll-like behavior, and is what they want most, which is greater attention to themselves.  We think our energy and resources are better focused on developing WaterSeer and deploying it to the world.

This amazing journey is not for the timid. We want future generations to wonder why people got water any other way.  We intend to change lives for the better around the world, in ways they cannot imagine today. 

What have you done about it?

We take threats, defamation, harassment and bullying very seriously. Currently we are not taking legal action, other than identifying and documenting troll activity, informing the appropriate authorities of public safety issues, and assuring our employees, partners, and customers are informed and aware of possible threats.  We prefer that our performance, our mission, and our character ultimately answer all questions.

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