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Refund Policy

Hey, we get it! We understand you may be unsure and it’s ok to change your mind. Before you go, though, here’s another look at our Advanced WaterSeer Development Timeline to let you know where we are in the process and when you’ll be receiving your own WaterSeer. 

If you’re still not convinced, just contact us within 30 calendar days of your purchase and we will give you a refund. Refunds will be issued based on the payment method used to make the purchase and may take up to 5-10 business days to appear on your statement.

Please send us an email to WaterSeer@vici-labs.com with the following information: 

  • Full Name
  • Date of Purchase
  • Billing Address
  • Phone Number
  • Method of Payment
  • Reason for Refund 

Refund schedule is as follows: 

First 30 days: 100% 

31 to 60 Days: 50% 

61 days and over: 25% 

This policy goes into effect 3 April 2017 for all purchases and donations. 

If you made your purchase or donation before 3 April 2017, the maximum refund will be 75%, and follow the normal refund schedule as stated.