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REFUND POLICY

Hey, we get it! We understand you may be unsure and it’s ok to change your mind. To let you know where we are in the process and when you’ll be receiving your own WaterSeer, we are planning on beginning fulfilment of orders starting in June 2018. 

If you’re still not convinced, just contact us within 30 calendar days of your purchase and we will give you a full refund. Refunds will be issued at the end of each month received and based on the payment method used to make the purchase, may take up to 5-10 business days to appear on your statement for WaterSeer.org orders. For IndieGoGo refunds, we will be sending a hard copy check and that might take longer.

Please send us an email to info(at)waterseer.org with the following information: 

  • Full Name
  • Date of Purchase
  • Billing Address
  • Phone Number
  • Method of Payment
  • Reason for Refund 

Refund schedule is as follows: 

First 30 days: 100% 

31 to 60 Days: 50% 

61 days and over: 25% 

This policy went into effect 3 April 2017 for all purchases and donations. 

If you made your purchase or donation before 3 April 2017, the maximum refund will be 75%, and follow the normal refund schedule as stated.